TheBigWash is committed to protecting our customers and also employee’s privacy. Therefore, the privacy policy below outlines the kind on information that we (TheBigWash) may need from you that will enable us serve you better. This is the information that you will be asked to provide when using our website all our mobile application.
Therefore, by subscribing to our website or using our mobile app means that you have already agreed to our Terms and Privacy. It is advisable to the general public to go through our privacy terms before subscribing to understand them well.
In case you have query, you can always reach us through the contacts provided at the contact site.
We are highly cautious when it comes to the matter of age. We aim to provide best services to our customers who can in turn help us with information that we can use to improve our services. We do care about children safety and we thus restrict children below 13 years from registering with our company. Our services are not directed towards children and therefore if we only allow individuals from 14 years and above to access our services. In case we realize that we have collected information from a child, we will be forced to delete that information immediately.
Upon visiting our website or using our mobile app, you will be needed to provide us with information that will enable us to serve you better. Currently the information that you are required to provide us with include
In addition to the named requirements, we may be forced to collect tracking information every time you visit or use our services. This tracking information includes geographical location.
We may also collect the information of the device (such as mobile phone) you are using and its unique identifier. This is to help us keep you updated in case of any change in our services. At our website you will be asked to upload your photo which is voluntary. If you choose to upload a photo you have an added advantage as you become viewable to our drivers, collection and delivering staff. This will make work easier as our drivers will recognize you immediately they see you when collecting or delivering the clothes. The picture is subjected to change as you can remove or put a new photo anytime you log in to your account.
For our customers who will be requesting our services through the smart phones, we may track your geo-location information. This information will enable you to know when our collection or delivery crew is close to your location, set up a pick up location in case you are at a different place to the one registered in our website and allow our crew to know the exact position you wish your clothes to be collected from. All these information is to enable us to serve you better and will not be shared to a third party.
We may also need you (our esteemed) customer to provide us with the information concerning the clothes you wish us to clean foe you. This may include type, amount, color and size. This will help us to reject any clothe that we think will not fit to our services such as hand wash clothes. Also, you will be needed to specify what should be done to your clothes whether for dry cleaning only, ironing only and repair as provided in the website.
For those people who wish to work for us, we may ask you to provide us with your name, address, contact, age, your area of specialization, gender, resume or CV and your working experience. This will help us know if you have the required qualifications to work with us and to be able to call you for an interview.
To help us serve your needs better, we may use “cookies” to store and sometimes track user information. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer’s hard drive. Cookies can be disabled or controlled by setting a preference within your web browser.
Any website user should be aware that non-personal information and data may be automatically collected by virtue of the standard operation of the Company’s computer servers or through the use of “cookies”. Cookies are files a website can use to recognize repeat users, and allow a website to track web usage behavior. Cookies take up minimal room on your computer and cannot damage your computer’s files. Cookies work by assigning a number to the user that has no meaning outside of the assigning website. Users should be aware that the Company cannot control the use of cookies (or the resulting information) by third-parties. If you do not want information to be collected through the use of cookies, your browser allows you to deny or accept the use of cookies. There may, however, be some features of the Service which require the use of cookies in order to customize the delivery of information to you.
These cookies are required to use the site. They help keep you logged into the website, process orders, and protect web forms.
| Cookie name | Description | Duration |
|---|---|---|
| sessionid | Used to remember information when you move from page to page | One day |
| csrftoken | Used to protect web forms | Six months |
| cookieconsent | Used to track whether you have acknowledged our cookie policy notice | One month |
The information we collect from you is solely meant to help us improve the services we offer to you. It will help us to know our services which have been used frequently by our customers, enable you view the order history and credit card information.
We do not share your information to any third party at all. The information provided to us by our customers will remain private except in certain circumstances explained below.
We may decide to hire a third party company that will provide collection and delivery services. In such cases, we may provide that company with your address or your geo-location information so that they know your location.
You can retrieve all your information in our website any time you log in. In case you no longer need our services can decide to delete your information by choosing to log out if the system.
We will retain your information for as long as your account is active or as needed to provide you services
In case you are pleased with our services and you wish to inform you friends you can choose to use our referral service where you will just provide us with the name and email address of that person. We will then send an E mail to him/ her inviting them to sign up!
